Checking-in
Flying from Gold Coast Airport? This step-by-step guide covers everything you need to know, from getting here and Check-in to clearing security, exploring shops and dining spots, and reaching your gate with time to spare.
Preparing for your flight
Get airport-ready
Flying from Gold Coast Airport? Let’s get you ready for a smooth, stress-free journey.
Have your ticket or booking reference and a valid photo ID handy. Pack smart by checking your airline’s baggage guidelines before you arrive, it’ll save you time at check-in.
Security tips? Take a quick look at the list of prohibited items to avoid any last-minute surprises. Arriving at least 90 minutes before departure gives you plenty of time to check in, clear security, and grab a coffee before take-off.
Need extra support? We’re here to assist. Visit our Accessibility pages for information on our terminal facilities and support services. You can also find our Terminal Sensory Map and learn more about Social Stories & the Hidden Disabilities Program, including the Sunflower Lanyard Pack.
To and from the Airport
All roads lead to take-off
Getting to Gold Coast Airport is simple and convenient, with a range of transport options to suit every traveller.
Parking: Choose from Terminal Parking, Saver Parking, Budget Covered, Budget Uncovered, Park Fast and Premium Parking. Pre-book online to save time and lock in your spot. Book now.
Rideshare & Taxis: Dedicated pick-up and drop-off zones mean a smooth arrival and departure, whether you’re heading off or coming home. Find out more.
Public Transport: TransLink buses run straight to the terminal, making it a convenient choice. Plan your trip. View all public transport options.
Accessible Parking: Designated spaces are available in all public car parks for vehicles with a valid disability parking permit. Find out more.
Checking-in
Check-in tips for a flying start
Domestic check-in and baggage drop-off are located at the northern end of the terminal.
Visit your airline’s counter or use a self-service kiosk for a faster check-in experience. Once you're checked in, head to the central security screening point to continue your journey.
If you require extra assistance, let your airline staff know when you arrive. If you have pre-booked a wheelchair through your airline, their staff will assist you with collection and ensure you’re supported through the check-in process. For more accessibility information, visit our Accessibility page.
Security
What to expect at Security Screening
Security at Gold Coast Airport is here to keep everyone safe and get you on your way with ease.
After check-in, you’ll head through security screening, where you’ll place your personal items in a tray before passing through a body scanner. Need a hand? Just ask a security screening officer—they’re here to keep things moving and make sure you feel informed and comfortable as you go through.
Gold Coast Airport is committed to ensuring a comfortable and supportive security screening experience for all passengers.
- Family and Assistance Screening Lane – A dedicated lane is available for families, passengers with additional needs, and those who require extra time.
- Mobility aids, medical devices, or alternative screening – If you use a wheelchair, mobility aid, or medical device, let security staff know. They will guide you through the most suitable screening process.
- Placing items in trays – If you need assistance placing personal items into a tray, security staff are available to help.
- Communication boards – Available at security checkpoints to assist passengers who prefer visual or non-verbal communication.
For more information on accessibility services, visit our Accessibility Overview page.
Shop & Dine
Bites, brews, and a little browse
The fun begins before you even take off! The departure lounge at Gold Coast Airport is home to a variety of dining and shopping options to suit every taste. Whether you're after a quick snack, a sit-down meal, or something to meet specific dietary needs, there’s plenty to enjoy. Explore your options here.
The central areas of the terminal’s food and beverage sections are wheelchair accessible and offer a range of seating styles.
Boarding
At Gold Coast Airport, we do things a little differently
Your boarding gate number will be displayed on the Flight Information Display Screens (FIDS) 40 minutes before departure. Check these screens regularly or view our website FIDs to stay updated on your flight’s status, boarding time, and any changes.
While you wait, take a moment to relax, grab a coffee, or explore the shops—your adventure starts here, so enjoy the terminal experience before your gate is announced.
Once your gate number is displayed, gather your belongings and head to your gate so you're ready to board.
If you require extra assistance, notify your airline during check-in or let a staff member know at the gate—they’ll be there to support you through the boarding process. For passengers with mobility needs, ramps or aerobridges will be used where available to make boarding as easy and comfortable as possible.
Have a safe flight!
You're on your way
Seats buckled and tray tables up, your adventure starts now! At Gold Coast Airport, we’re here to keep everything running smoothly so you can focus on what’s ahead.
Misplaced something? Visit our Lost Property page for assistance. Got feedback? We’d love to hear it, share your thoughts here and help us make your next journey even better.
Bon voyage! We’ll be ready to welcome you back when it’s time for your next adventure.
If you’ve requested assistance with your airline, airline staff will support you through boarding, seating, and any additional needs during your flight.
Travelling with mobility aids or medical devices? Your airline crew is trained to assist and will ensure your equipment is securely stored and available when you land.
Preparing for your flight
Get airport-ready
Flying internationally from Gold Coast Airport? Let’s get you ready for a seamless journey.
Ensure your passport, required visas, and flight details are easily accessible.
International baggage limits may differ from domestic flights, so be sure to check your airline’s guidelines before packing. To avoid delays at security, familiarise yourself with the rules for liquids, aerosols, and gels here and take a moment to check the list of prohibited items to avoid any surprises at security.
We recommend arriving three hours before your flight to allow enough time to check-in, clear both security screenings, and relax before boarding.
Need extra support? We’re here to assist. Visit our Accessibility page for information on our terminal facilities and support services. You can also find our Terminal Sensory Map and learn more about Social Stories & the Hidden Disabilities Program, including the Sunflower Lanyard Pack.
To and from the Airport
All roads lead to take-off
Getting to Gold Coast Airport is simple and convenient, with a range of transport options to suit every traveller.
- Parking: Choose from Terminal Parking, Saver Parking, Budget Covered, Budget Uncovered, ParkFast and Premium Parking. Pre-book online to save time and lock in your spot. Book now.
Rideshare & Taxis: Dedicated pick-up and drop-off zones mean a smooth arrival and departure, whether you’re heading off or coming home. Find out more.
Public Transport: TransLink buses run straight to the terminal, making it a convenient choice. Plan your trip. View all public transport options.
Accessible Parking: Designated spaces are available in all public car parks for vehicles with a valid disability parking permit. Find out more.
Checking-in
Check-in tips for a flying start
Whether you're flying domestically or internationally, check-in and baggage drop-off are located at the northern end of the terminal.
Once you’re all set, head to the main security screening point to continue your journey.
If you require extra assistance, let your airline staff know when you arrive. If you have pre-booked a wheelchair through your airline, their staff will assist you with collection and ensure you’re supported through the check-in process. For more accessibility information, visit our Accessibility page.
Security
What to expect at Security Screening
At Gold Coast Airport, international travellers first pass through domestic security screening before proceeding to the International Departures Lounge.
Here’s what to expect:
Domestic Security Screening
All passengers must go through domestic security screening to enter the secure area of the terminal.
Once cleared, relax in the domestic departures lounge and keep an eye on the Flight Information Display Screens (FIDS) for the message: “Please proceed to international.”
International Security Screening
When prompted by the FIDS, proceed to international security screening, where additional checks are required for international flights.
This includes screening for powders, liquids, aerosols, and gels (PLAGs) using body scanners and x-ray equipment.
Check what you can bring onboard here.
If you require alternative screening methods or additional assistance, let security staff know before the process begins.
• A private screening room is available upon request for passengers who prefer a more private experience.
• Communication boards are available at security checkpoints to visually explain the process and answer common questions.
For more accessibility information, visit our Accessibility page.
Customs
Customs Information
The Australian Government offers a variety of resources to help with customs and boarding security inquiries. Click here for detailed information.
Tourist Refund Scheme (TRS)
Where to claim your TRS refund
If you’re eligible for the Tourist Refund Scheme (TRS), you can claim your GST refund at the TRS desk located in the International Departures Lounge.It’s conveniently positioned at the top of the escalators and stairs, just before Heinemann Duty Free.
Be sure to inform the check-in agent if you have an item to claim and need to pack it in your checked-in luggage. For more details about TRS, click here.
Shop and Dine
Bites, brews, and a little browse
Once you’ve breezed through customs, why not explore the Heinemann Tax and Duty-Free store? It’s the perfect place to pick up last-minute essentials, gifts, and souvenirs, along with a fantastic range of duty-free items. For more information about duty-free concessions, click here.
Ready to unwind? The International Departures Lounge has everything you need to kickstart your journey. Stop by WHSmith for in-flight snacks, drinks, and travel must-haves—the ideal spot for those “just in case” items. Or treat yourself at Wollumbin Bar & Café, where you can enjoy delicious food and drinks while taking in breathtaking views of the Gold Coast hinterland.
The central areas of the terminal’s food and beverage sections are wheelchair accessible and offer a range of seating styles.
Boarding
Gold Coast Airport does things a little differently
Boarding gate numbers for international flights are displayed one hour before departure, so sit back and relax in the International Departures Lounge until it’s time to head to your gate. Keep an eye on the Flight Information Display Screens (FIDS) throughout the terminal for updates.
How It Works for International Travelers
- Start in the domestic departure lounge until the message “Please proceed to international” appears on the flight departures screens.
- When prompted, proceed through international security to the International Departures Lounge, which opens approximately two hours before departure.
- Boarding gate numbers for international flights will appear on the FIDS one hour before boarding begins.
- Once your gate number is displayed, head straight to your gate to ensure boarding runs smoothly.
Passengers with mobility needs will have access to ramps or aerobridges where available for a more comfortable boarding experience. If you require additional assistance, let your airline know during check-in or speak to a staff member at the gate.
Have a safe flight!
You're on your way
At Gold Coast Airport, we’re committed to getting your international adventure off to the best possible start. If your destination requires arrival documents, cabin crew will be happy to assist you with completing these forms during your flight.
If you lose something while travelling, visit our Lost Property page for assistance. Have feedback? Share your thoughts here—we’d love to hear from you!
As you head off to explore the world, know that we’ll be here to welcome you back for your next adventure. Safe travels!
If you’ve requested assistance with your airline, their staff will support you through boarding, seating, and any additional needs throughout your journey.
Travelling with mobility aids or medical devices? Airline crews are trained to assist and will ensure your equipment is securely stored and available when you land. If you need extra support, just let the crew know.
Need Help?
Got questions about your journey through Gold Coast Airport? We've gathered the top FAQs to help you cruise through the terminal with ease.
Which airline lounges are available?
Gold Coast Airport offers Virgin Australia Lounge and Qantas Club for eligible passengers.
How do I find out if my flight is delayed?
Check the Flight Information Display Screens on our website or throughout the terminal. You can also contact your airline directly.
Do I have enough time to transit between international and domestic terminals?
The International and Domestic Arrivals and Departures are located within the same terminal building. If arriving from an International flight, proceed to the right as you exit the International Arrivals area to check in. If you are arriving on a Domestic flight, proceed through the Domestic Arrivals corridor and, upon exiting, turn left — the Check-In area is located within a short walking distance. Refer to the Checking-In page for more information.
Essential Information
Access must-know details to get you up, up, and away.
