Checking-in

Flying internationally from Gold Coast Airport? Let’s get you ready for a seamless journey. 

Ensure your passport, required visas, and flight details are easily accessible.

International baggage limits may differ from domestic flights, so be sure to check your airline’s guidelines before packing. To avoid delays at security, familiarise yourself with the rules for liquids, aerosols, and gels here and take a moment to check the list of prohibited items to avoid any surprises at security.

We recommend arriving three hours before your flight to allow enough time to check-in, clear both security screenings, and relax before boarding.

Need extra support? We’re here to assist. Visit our Accessibility page for information on our terminal facilities and support services. You can also find our Terminal Sensory Map and learn more about Social Stories & the Hidden Disabilities Program, including the Sunflower Lanyard Pack.

Getting to Gold Coast Airport is simple and convenient, with a range of transport options to suit every traveller.

• Parking: Choose from Terminal Parking, Saver Parking, Budget Covered, Budget Uncovered, ParkFast and Premium Parking. Pre-book online to save time and lock in your spot. Book now.

Rideshare & Taxis: Dedicated pick-up and drop-off zones mean a smooth arrival and departure, whether you’re heading off or coming home. Find out more.

Public Transport: TransLink buses run straight to the terminal, making it a convenient choice. Plan your trip. View all public transport options.

Accessible Parking: Designated spaces are available in all public car parks for vehicles with a valid disability parking permit. Find out more.

Whether you're flying domestically or internationally, check-in and baggage drop-off are located at the northern end of the terminal.

Once you’re all set, head to the main security screening point to continue your journey.

If you require extra assistance, let your airline staff know when you arrive. If you have pre-booked a wheelchair through your airline, their staff will assist you with collection and ensure you’re supported through the check-in process. For more accessibility information, visit our Accessibility page.

At Gold Coast Airport, international travellers first pass through domestic security screening before proceeding to the International Departures Lounge. 

Here’s what to expect:

Domestic Security Screening

All passengers must go through domestic security screening to enter the secure area of the terminal.

Once cleared, relax in the domestic departures lounge and keep an eye on the Flight Information Display Screens (FIDS) for the message: “Please proceed to international.”

International Security Screening

When prompted by the FIDS, proceed to international security screening, where additional checks are required for international flights.

This includes screening for powders, liquids, aerosols, and gels (PLAGs) using body scanners and x-ray equipment.

Check what you can bring onboard here.

If you require alternative screening methods or additional assistance, let security staff know before the process begins.
•    A private screening room is available upon request for passengers who prefer a more private experience.
•    Communication boards are available at security checkpoints to visually explain the process and answer common questions.

For more accessibility information, visit our Accessibility page.

The Australian Government offers a variety of resources to help with customs and boarding security inquiries. Click here for detailed information. 

If you’re eligible for the Tourist Refund Scheme (TRS), you can claim your GST refund at the TRS desk located in the International Departures Lounge.It’s conveniently positioned at the top of the escalators and stairs, just before Heinemann Duty Free. 

Be sure to inform the check-in agent if you have an item to claim and need to pack it in your checked-in luggage. For more details about TRS, click here.

Once you’ve breezed through customs, why not explore the Heinemann Tax and Duty-Free store? It’s the perfect place to pick up last-minute essentials, gifts, and souvenirs, along with a fantastic range of duty-free items. For more information about duty-free concessions, click here.

Ready to unwind? The International Departures Lounge has everything you need to kickstart your journey. Stop by WHSmith for in-flight snacks, drinks, and travel must-haves—the ideal spot for those “just in case” items. Or treat yourself at Wollumbin Bar & Café, where you can enjoy delicious food and drinks while taking in breathtaking views of the Gold Coast hinterland.

The central areas of the terminal’s food and beverage sections are wheelchair accessible and offer a range of seating styles.  

Boarding gate numbers for international flights are displayed one hour before departure, so sit back and relax in the International Departures Lounge until it’s time to head to your gate. Keep an eye on the Flight Information Display Screens (FIDS) throughout the terminal for updates.

How It Works for International Travelers 

• Start in the domestic departure lounge until the message “Please proceed to international” appears on the flight departures screens.
• When prompted, proceed through international security to the International Departures Lounge, which opens approximately two hours before departure.
• Boarding gate numbers for international flights will appear on the FIDS one hour before boarding begins.
• Once your gate number is displayed, head straight to your gate to ensure boarding runs smoothly.

Passengers with mobility needs will have access to ramps or aerobridges where available for a more comfortable boarding experience. If you require additional assistance, let your airline know during check-in or speak to a staff member at the gate.

At Gold Coast Airport, we’re committed to getting your international adventure off to the best possible start. If your destination requires arrival documents, cabin crew will be happy to assist you with completing these forms during your flight.

If you lose something while travelling, visit our Lost Property page for assistance. Have feedback? Share your thoughts here—we’d love to hear from you!

As you head off to explore the world, know that we’ll be here to welcome you back for your next adventure. Safe travels!

If you’ve requested assistance with your airline, their staff will support you through boarding, seating, and any additional needs throughout your journey.

Travelling with mobility aids or medical devices? Airline crews are trained to assist and will ensure your equipment is securely stored and available when you land. If you need extra support, just let the crew know.