Passenger Pick-up & Drop-off
Our pick-up and drop-off zones are located at the front of the terminal. Follow the signs along Terminal Drive.
Whether you're stopping for a quick drop-off or need a little extra time, there are options to suit.
A quick reminder: this area is for immediate pick-ups and drop-offs only. Passengers must be ready at the kerb.
Tips for a Smooth Trip
Here are a few tips to make things even smoother:
- Check flight updates: Stay in the loop by checking if your friend or family’s flight is on time via our Flight Information Page or by contacting their airline directly.
- Allow time for luggage: Plan to arrive 10–15 minutes after their flight lands to give them time to collect their luggage.
- Extend your goodbye: Planning a longer farewell? Park in our Short-Term Car Park and enjoy the first 10 minutes free.
Accessible Options
An accessible drop-off zone is located kerbside at the northern end of the terminal, outside Departures. This zone is signed and available for passengers with accessibility needs. Please note that vehicles cannot be left unattended at any time.
If you need more time to drop-off or pick-up passengers, we offer free 1-hour Mobility Friendly parking in our short-term car park, just a short distance from the terminal. These spaces are painted green and marked with the "Mobility Friendly" sign. They do not require a disability permit. When leaving the car park, press the “Help” button and tell our parking team that you were using Mobility Friendly Parking. They will open the boom gate free-of-charge.
Visit our Accessible Transport page for all of the need-to-know information.
Need Help?
Got questions about your journey through Gold Coast Airport? We've gathered the top FAQs to help you cruise through the terminal with ease.
Is there public transport available to and from Gold Coast Airport?
Yes. Public buses connect directly to nearby train stations and key locations across the Gold Coast. For more details, visit our Transport page.
Where is the rideshare pick-up zone?
Rideshare pick-up is located outside the terminal in the designated rideshare area.
Can I catch a train to the airport?
While there's no train station at the airport, you can take a bus or shuttle from Varsity Lakes or Helensvale train stations.
How far is the airport from Surfers Paradise and Byron Bay?
- Surfers Paradise: ~30 minutes by car
- Byron Bay: ~45 minutes by car
Are there car rental services at Gold Coast Airport?
Yes – major rental car companies have desks inside the terminal. Pre-booking is recommended, especially during peak periods. For more information click here.
What are the opening hours for the car park?
Car parks are accessible 24/7.
Can I pay for parking by credit card?
Yes. Use your credit card at entry and exit, or pay at terminals near the front of the terminal or inside the car parks.
Why is there no parking in front of the terminal?
Due to Commonwealth Government security regulations, parking is not permitted directly in front of the terminal. The drop-off area is a no-parking zone—passengers must be ready and waiting kerbside.
I bought a ticket at entry because my booking QR code didn’t work. What now?
Please press the intercom at the gate or call +61 7 5536 9573 to avoid being double-charged.
What if my flight is delayed and I overstay my car park booking?
A reasonable grace period applies. Beyond that, standard daily rates will be charged to your card on exit.
Do I need to book parking online?
We recommend booking online to guarantee your space, but drive-up options are available.
Can I cancel or change my parking booking?
Yes. You can amend or cancel your booking up to 12 hours before your scheduled arrival. Visit www.parkgca.com.au and select 'Manage my booking'.
How early do I need to be at the airport for my flight?
Most domestic airlines require you to be at the check-in counter at least 60 minutes before departure. International airlines recommend arriving at least two hours before your flight. Be sure to check the guidelines provided by your airline.
Does Gold Coast Airport have more than one terminal?
Gold Coast Airport has one main terminal. Both domestic and international flights operate from this terminal.
Does Gold Coast Airport operate on Queensland or NSW time?
Gold Coast Airport operates on Queensland time (AEST) all year round.
Is Gold Coast Airport open 24 hours?
The terminal is open from 4:00am to 11:00pm daily. Entry is restricted outside these hours, and overnight stays inside the terminal are not permitted.
Does Gold Coast Airport have free Wi-Fi?
Yes, free Wi-Fi is available throughout the terminal.
Are there smoking areas at the airport?
Yes. Designated smoking areas are located at the northern end of the terminal, along the northern car park walkway, and in the southern forecourt. Smoking, vaping, or using e-cigarettes is strictly prohibited inside the terminal and airside areas.
Are there lockers available at the airport?
Yes. Lockers are located at the front of the terminal in the short-term car park. Pricing varies depending on duration.
Where can I find information for passengers requiring assistance?
Gold Coast Airport is committed to providing a comfortable and accessible experience. Please advise your airline when booking or before travel if you need assistance.
Visit our Accessibility page for details.
What support is available for passengers with hidden disabilities?
Gold Coast Airport’s Hidden Disabilities Program includes the sunflower lanyard, sensory maps, communication boards, quiet rooms inside the airport, and more. Visit our Hidden Disabilities page to learn more.
Does Gold Coast Airport have a Changing Places facility?
Yes. An Adult Accessible Change Facility (AACF) is available after security screening in the Domestic Departures Lounge, opposite Boarding Gate 12.
The facility includes:
- A height-adjustable adult-sized change table
- Ceiling track hoist for easy transfers
- Centrally located peninsular toilet
- Privacy screen, grab rails, sensor lighting, and an accessible shower
- Ample space for a traveller with a disability and up to two carers
This facility is designed to support travellers with high physical support needs and their carers.
