Hidden Disabilities
Navigating an airport can be overwhelming, especially if you or someone you are travelling with has a hidden disability.
These include autism, anxiety, dementia, mental health conditions, chronic illness, visual impairments and hearing difficulties.
Our Program Overview
At Mount Isa Airport, we’re committed to creating a supportive and inclusive experience for every traveller. That’s why we are proud to work with organisations like Autism Spectrum Australia (Aspect) to continually grow and improve our understanding and offering for passengers with Hidden Disabilities.
We’ve introduced thoughtful initiatives to make the airport experience easier for everybody. Each one helps reduce stress and supports a more confident journey through our terminal.
Terminal Sensory Map
Airports can feel overwhelming, especially for travellers with sensory sensitivities. To help make your journey more comfortable, we’ve created a Terminal Sensory Map that highlights low, medium and high sensory zones throughout Mount Isa Airport. It can help you prepare for areas where sound, lighting, crowd levels or scents may increase, and guide you toward quieter spaces where you can take a break if needed.
Need Help?
Got questions about your journey through Mount Isa Airport? We've gathered the top FAQs to help you cruise through the terminal with ease.
Does Mount Isa Airport have accessible facilities?
Yes, the terminal is wheelchair accessible with accessible restrooms and parking spaces close to the terminal. You can take a 360-walk through before you arrive, here.
Can I request assistance at the airport?
Yes, please advise your airline when booking or at check-in. Airline staff will help with boarding and disembarking.
Are service animals allowed?
Yes, accredited assistance animals are welcome in the terminal and onboard.
Is accessible parking available?
Yes, accessible parking spaces are available near the terminal.
Which airlines operate at Mount Isa Airport?
Qantas, Rex, Alliance Airlines and Virgin Australia fly from Mount Isa, connecting to Brisbane, Cairns, Townsville and other destinations. Find their details here.
How early should I arrive before my flight?
We recommend arriving at least 60 minutes before departure for domestic flights.
Can I check in online?
Yes, most airlines offer online and app check-in. There are airline counters at the airport for baggage drop off if you are checking-in luggage.
Where can I find flight arrival and departure times?
You can view live flight information here on the Mount Isa Airport website or check with your airline.
What are the terminal opening hours?
The terminal opens in line with flight schedules. Access may be restricted outside these times.
Does Mount Isa Airport observe daylight saving?
No, Mount Isa operates on Queensland time (AEST) all year.
Is smoking allowed at the airport?
Smoking is not permitted inside the terminal. Designated smoking areas are available outside.
Is there free Wi-Fi at the airport?
Yes, complimentary Wi-Fi is available throughout the terminal.
Are there ATMs available?
No, please be aware that there are no ATMs located inside the terminal.
Who manages the airport?
Mount Isa Airport is owned and operated by Queensland Airports Limited.
How can I provide feedback?
You can share feedback through the online form on our website or speak with a staff member.
Are there food and drink options at the airport?
Yes, you’ll find Cloverleaf Café in the Departure Lounge and vending machines for extra snacks and drinks.
Can I bring my own food to the airport?
Yes, you can bring your own food and snacks with you.
Do food outlets open early?
Yes, outlets open in line with flight schedules to serve early and late departures.
Are there options after security?
Yes, you can purchase food and drinks once through security.
