Store Information

Open ·

4:15am to 10:30pm

Level 1 · International
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Click & Collect

Shop ahead and save time! Place your duty-free order online from 30 days to 24 hours before your flight. Collect your purchase at one of our convenient in-store collection points. Please ensure you have your order confirmation, the credit card used for payment, your passport, and boarding pass ready at pickup.

Link to Click & Collect: https://www.heinemann.com.au/en/ool/ 

Shop & Collect

Travel light and shop smart! Browse our Heinemann Departures store, and let our friendly team hold your purchases for you to collect on arrival. Shop & Collect offers the ultimate convenience of tax and duty-free shopping without the extra baggage. Ask our staff in-store about arranging your next Shop & Collect experience.

Duty-Free Allowances

  • For travellers over 18: 2.25 litres of alcohol and 25 cigarettes, or 25 grams of cigars or tobacco products.
  • If you are aged 18 years or over, you can bring up to AUD900 worth of general goods into Australia duty free.
  • If you are under 18 years of age the limit is AUD450.'

Accepted payment methods: Cash, EFTPOS, Mastercard, Visa, American Express, Diner Club International, Union Pay, JCB, FX Choice, Alipay

Need Help?

Got questions about your journey through Gold Coast Airport? We've gathered the top FAQs to help you cruise through the terminal with ease.

All FAQs
What shops are available at Gold Coast Airport?

Gold Coast Airport offers a variety of shopping options, from travel essentials to duty-free, books, gifts, and more. You’ll find stores like WHSmith, The Book Cellar, Boardriders, InMotion and Seed. Learn more about our retail options.

Is duty-free shopping available at the airport?

Yes. Duty-free shopping is available through Heinemann in both the International Departures Lounge and Arrivals area. Travellers can shop a range of products including cosmetics, fragrances, alcohol, and electronics before boarding their international flight or upon arrival.

What are the duty-free rules?

Duty-free allowances vary by destination. For Australians returning from overseas, limits include:

 

  • 2.25 litres of alcohol
  • 25 cigarettes or equivalent tobacco products
  • Up to AUD$900 worth of general goods (AUD$450 for travellers under 18)

We recommend checking the Australian Border Force website for the most up-to-date duty-free rules for your destination.

What are the opening hours for shops at the airport?

Most shops operate in line with flight schedules. For the most accurate opening hours, we recommend checking our individual store listings.

What food and drink options are available at Gold Coast Airport?

There’s no need to travel hungry. In the Domestic terminal, you’ll find a range of options including Social Espresso, Hungry Jack’s, Artisan Kitchen & Bakery, Asia Street Cooking, and more. For international travellers, Wollumbin Café & Bar is available in the International Departures Lounge.

Are there vegetarian, vegan, or gluten-free options available?

Yes. Many of our food outlets cater to dietary requirements. Check in-store menus or speak to staff for options that suit your needs. To plan ahead, visit our individual store listings.

Is there somewhere to grab coffee at the airport?

Yes – you’ll find several café outlets across key areas including Check-In, Departure Lounges, and Arrivals, all serving barista-made coffee to keep you fuelled for your journey.

Can I bring my own food to the airport?

Yes, you’re welcome to bring your own snacks or meals. If you’re travelling internationally, be sure to check restrictions on liquids and food items. You can find more information on taking food overseas here.

Where can I find information for passengers requiring assistance?

Gold Coast Airport is committed to providing a comfortable and accessible experience. Please advise your airline when booking or before travel if you need assistance.
Visit our Accessibility page for details.

What support is available for passengers with hidden disabilities?

Gold Coast Airport’s Hidden Disabilities Program includes the sunflower lanyard, sensory maps, communication boards, quiet rooms inside the airport, and more. Visit our Hidden Disabilities page to learn more.

Does Gold Coast Airport have a Changing Places facility?

Yes. An Adult Accessible Change Facility (AACF) is available after security screening in the Domestic Departures Lounge, opposite Boarding Gate 12.

 

The facility includes:

 

  • A height-adjustable adult-sized change table
  • Ceiling track hoist for easy transfers
  • Centrally located peninsular toilet
  • Privacy screen, grab rails, sensor lighting, and an accessible shower
  • Ample space for a traveller with a disability and up to two carers

This facility is designed to support travellers with high physical support needs and their carers.

Is there baggage wrapping available?

Yes. Baggage wrapping services are available opposite the Virgin Australia check-in counters.

Are there ATMs at Gold Coast Airport?

Yes. Multi-currency ATMs are located throughout the terminal and offer AUD, NZD, and JPY. Fees range from $2 to $25.

Where is the Tourist Refund Scheme (TRS) desk?

Located in the International Departures Lounge near the top of the escalators before Heinemann Duty Free. Inform check-in staff if you need to claim an item packed in checked baggage. For more information about TRS please visit the Department of Home Affairs website.

Are there Multi-Faith areas at the airport?

 Yes, three Multi-Faith/Prayer Rooms are available:

 

  • Near the main security point, opposite the domestic passenger screening area.
  • In the Domestic Departures Lounge, near Hungry Jack’s.
  • In the International Departures Lounge on Level 2, near WHSmith.
aboriginal-flag Acknowledgement of Country

Gold Coast Airport respectfully acknowledges the Traditional Custodians of the cultural landscape on which Gold Coast Airport is situated, the Bundjalung and Yugambeh people, and pays respect to their Elders past, present and future.