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Need Help?
Got questions about your journey through Gold Coast Airport? We've gathered the top FAQs to help you cruise through the terminal with ease.
Which airline lounges are available?
Gold Coast Airport offers Virgin Australia Lounge and Qantas Club for eligible passengers.
How do I find out if my flight is delayed?
Check the Flight Information Display Screens on our website or throughout the terminal. You can also contact your airline directly.
Do I have enough time to transit between international and domestic terminals?
The International and Domestic Arrivals and Departures are located within the same terminal building. If arriving from an International flight, proceed to the right as you exit the International Arrivals area to check in. If you are arriving on a Domestic flight, proceed through the Domestic Arrivals corridor and, upon exiting, turn left — the Check-In area is located within a short walking distance. Refer to the Checking-In page for more information.
What’s the carry-on luggage weight limit?
Carry-on luggage weight limits vary depending on your airline. This is often included in your flight itinerary or booking details. For further clarification, contact your airline directly.
How early do I need to be at the airport for my flight?
Most domestic airlines require you to be at the check-in counter at least 60 minutes before departure. International airlines recommend arriving at least two hours before your flight. Be sure to check the guidelines provided by your airline.
Does Gold Coast Airport have more than one terminal?
Gold Coast Airport has one main terminal. Both domestic and international flights operate from this terminal.
Does Gold Coast Airport operate on Queensland or NSW time?
Gold Coast Airport operates on Queensland time (AEST) all year round.
Is Gold Coast Airport open 24 hours?
The terminal is open from 4:00am to 11:00pm daily. Entry is restricted outside these hours, and overnight stays inside the terminal are not permitted.
Does Gold Coast Airport have free Wi-Fi?
Yes, free Wi-Fi is available throughout the terminal.
Are there smoking areas at the airport?
Yes. Designated smoking areas are located at the northern end of the terminal, along the northern car park walkway, and in the southern forecourt. Smoking, vaping, or using e-cigarettes is strictly prohibited inside the terminal and airside areas.
Are there lockers available at the airport?
Yes. Lockers are located at the front of the terminal in the short-term car park. Pricing varies depending on duration.
What are the opening hours for the car park?
Car parks are accessible 24/7.
Can I pay for parking by credit card?
Yes. Use your credit card at entry and exit, or pay at terminals near the front of the terminal or inside the car parks.
Why is there no parking in front of the terminal?
Due to Commonwealth Government security regulations, parking is not permitted directly in front of the terminal. The drop-off area is a no-parking zone—passengers must be ready and waiting kerbside.
I bought a ticket at entry because my booking QR code didn’t work. What now?
Please press the intercom at the gate or call +61 7 5536 9573 to avoid being double-charged.
What if my flight is delayed and I overstay my car park booking?
A reasonable grace period applies. Beyond that, standard daily rates will be charged to your card on exit.
Do I need to book parking online?
We recommend booking online to guarantee your space, but drive-up options are available.
Can I cancel or change my parking booking?
Yes. You can amend or cancel your booking up to 12 hours before your scheduled arrival. Visit www.parkgca.com.au and select 'Manage my booking'.
Where can I find information for passengers requiring assistance?
Gold Coast Airport is committed to providing a comfortable and accessible experience. Please advise your airline when booking or before travel if you need assistance.
Visit our Accessibility page for details.
What support is available for passengers with hidden disabilities?
Gold Coast Airport’s Hidden Disabilities Program includes the sunflower lanyard, sensory maps, communication boards, quiet rooms inside the airport, and more. Visit our Hidden Disabilities page to learn more.
Does Gold Coast Airport have a Changing Places facility?
Yes. An Adult Accessible Change Facility (AACF) is available after security screening in the Domestic Departures Lounge, opposite Boarding Gate 12.
The facility includes:
- A height-adjustable adult-sized change table
- Ceiling track hoist for easy transfers
- Centrally located peninsular toilet
- Privacy screen, grab rails, sensor lighting, and an accessible shower
- Ample space for a traveller with a disability and up to two carers
This facility is designed to support travellers with high physical support needs and their carers.
